NEED ASSISTANCE?
Do you want to know more? About the delivery time, for example, or about the prices? Check out the FAQs. Does your question not exist? Then contact us. We are happy to assist you.
Come to us if you’re looking for a new product. Simply get in touch with us and we will put you in touch with a dealer. The dealer will ensure that the process runs smoothly – from placing your order to on-site assembly. Our dealers are located across the Netherlands and several European countries, so they’re never far away. So get in touch; help is close at hand. A dealer will also be able to provide anything else you might need – in addition to an ErgoXS mounting system.
If you’re a dealer, and we haven’t yet collaborated, we look forward to meeting you. Simply call or email us.
Dealers can request a price list by contacting us. We will be pleased to make a special offer for large quantities or a customised solution.
A 5-year carry-in warranty applies to parts for all mounting systems you buy from us. If a product develops a fault during the warranty period, is there anything you can do about it? If this is the case, you may be entitled to a replacement part, a repair, or if a repair isn’t possible: a new product.
We will ask you to return the faulty product or part to us (please note: you will be required to cover the shipping costs), then consider whether the damage falls under the warranty. If this is the case, we will be required to cover the costs for a replacement part and shipping this part to you. If the damage is not covered by the warranty, you will be required to cover the costs
of returning the faulty part or product yourself. Request a return form from us (this form also contains the RMA number that you must use as reference) and send the broken part or product to:
ErgoXS RMA
Reference: [RMA number]
Feithspark 5
9356 BX Tolbert
The Netherlands
Please get in touch if you have a product covered by the warranty.
Have you received an order? Before signing to say you’ve received your order, check for any faults or damage. Something wrong? Go through the following steps:
1. Only note down the nature and extent of the damage on the (CMR) consignment note in the event of obvious damage to the shipment. Only then should you sign.
2. Take a photo of the damage.
3. Send us an email with the photo reporting the damage within 48 hours. Our email address is: info@ergoxs.com.
We will contact you straight away to find a solution.
Complete the contact form or call us on +31 (0)594 55 43 00. We can be contacted from 8.30 a.m. to 5 p.m. We close an hour earlier on Fridays (at 4 p.m.)
In addition to our standard products, we also produce customised systems. No challenge is too great for us and we will have a solution virtually anywhere you go. Please call us to see what we can do for you.
Yes! You will find product sheets, information texts and images next to the products on our website. We will also make a range of marketing and communication resources available online soon. Keep an eye on our website. Need anything else? Get in touch with us.
And if you’re on the lookout for a personal recommendation or sales support for a project or customised solution, please let us know. We will be happy to provide ideas.
It’s great you want to display our products in your showroom, and so we’d like to give you a special showroom discount. Please get in touch with us for this.
We deliver all standard products within 2 working days. Deliveries made abroad often take one working day more. If you have ordered a customised product or a large volume for a project, for example, delivery will often take somewhat longer, such as a period of up to 6 weeks.
Have you received an order? Before signing to say you’ve received your order, check for any faults or damage. Something wrong? Go through the following steps:
- Only note down the nature and extent of the damage on the (CMR) consignment note in the event of obvious damage to the shipment. Only then should you sign.
- Take a photo of the damage.
- Send us an email with the photo reporting the damage within 48 hours. Our email address is: info@ergoxs.com.
We will contact you straight away to find a solution.
A 5-year carry-in warranty applies to parts for all mounting systems you buy from us. If a product develops a fault during the warranty period, is there anything you can do about it? If this is the case, you may be entitled to a replacement part, a repair, or if a repair isn’t possible: a new product.
We will ask you to return the faulty product or part to us (please note: you will be required to cover the shipping costs), then consider whether the damage falls under the warranty. If this is the case, we will be required to cover the costs for a replacement part and shipping this part to you. If the damage is not covered by the warranty, you will be required to cover the costs
of returning the faulty part or product yourself. Request a return form from us (this form also contains the RMA number that you must use as reference) and send the broken part or product to:
ErgoXS RMA
Reference: [RMA number]
Feithspark 5
9356 BX Tolbert
The Netherlands
Please get in touch if you have a product covered by the warranty.
Complete the contact form or call us on +31 (0)594 55 43 00. We can be contacted from 8.30 a.m. to 5 p.m. We close an hour earlier on Fridays (at 4 p.m.)
Yes! You will find product sheets, information texts and images next to the products on our website. We will also make a range of marketing and communication resources available online soon. Keep an eye on our website. Need anything else? Get in touch with us.
It’s great you want to display our products in your showroom, and so we’d like to give you a special showroom discount. Please get in touch with us for this.
Come to us if you’re looking for a new product. Simply get in touch with us and we will put you in touch with a dealer. The dealer will ensure that the process runs smoothly – from placing your order to on-site assembly. Our dealers are located across the Netherlands and several European countries, so they’re never far away. So get in touch; help is close at hand. A dealer will also be able to provide anything else you might need – in addition to an ErgoXS mounting system.
If you’re a dealer, and we haven’t yet collaborated, we look forward to meeting you. Simply call or email us.
Dealers can request a price list by contacting us. We will be pleased to make a special offer for large quantities or a customised solution.
We deliver all standard products within 2 working days. Deliveries made abroad often take one working day more. If you have ordered a customised product or a large volume for a project, for example, delivery will often take somewhat longer, such as a period of up to 6 weeks.
In addition to our standard products, we also produce customised systems. No challenge is too great for us and we will have a solution virtually anywhere you go. Please call us to see what we can do for you.
Corona / COVID-19 update
In the current exceptional situation caused by the Corona virus, we support the measures taken by the authorities. The Score, Score Production and ErgoXS team adhere to the guidelines that apply in the Netherlands. Our production lines are working and producing for you.
We would therefore like to share the following with you:
▹We are currently producing without restrictions.
▹There are no indications that major delivery problems or delays will occur.
▹Production personnel adhere to strict measures such as hand washing, no physical contact and proper distance.
▹We can be reached by telephone and e-mail in the same way as before.
▹Our office staff is working from the home office as much as possible.
▹Physical meetings are changed to web-meetings as much as possible or postponed.
▹Our office and showroom in Tolbert is currently closed to visitors.
▹Deliveries and assembly continue within the guidelines from the authorities.
▹Our logistic service providers have taken similar measures, avoiding contact as much as possible.
We will keep you informed of any changes. If you have any questions, please contact us by phone at info@ergoxs.com.
To everyone, please stay in good health.
Team Score, Score Production & ErgoXS
Come to us if you're looking for a new product. Simply get in touch with us and we'll put you in touch with a dealer. The dealer will ensure that the process runs smoothly – from placing your order to on-site assembly.
Our dealers are located across the Netherlands and several European countries, so they're never far away. So get in touch; help is close at hand. A dealer will also be able to provide anything else you might need – in addition to an ErgoXS mounting system.
If you're a dealer or distributor, and we haven't yet collaborated,
we look forward to meeting you. Get in touch with us.
We offer a wide selection of standard products, but sometimes what you need is something that bit different. In that case, we’re happy to provide ideas for a customised solution.
The user comes first
We first discuss how the user actually is during a telephone call or a visit. What are their needs? What is the situation? What’s more, we consider details you might not think about yourself. That way, we provide a solution that really works.
Would you like to know more about a product?
Are you wondering what exactly you need? Or are you curious about who we are?
Call us on +31 (0)594 55 43 00 ], email us at info@ergoxs.com or fill out the contact form below.
Or come along for a cup of coffee. We will of course also some to visit you, to talk about how we’re able to help you. With a customised solution, for instance.
Directions
You will find us in Tolbert, near Groningen. Our address is:
Feithspark 5
NL-9356 BX Tolbert
The Netherlands
We can easily be reached from the A7 motorway. From there, take the exit 33-Boerakker. Continue on Boerakkerweg. Take De Holm to Feithspark in Tolbert. You can park outside our door for free.
CONTACT FORM
Please enter your details and leave your question. We will respond to your message as soon as possible.
