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FREQUENTYLY ASKED QUESTIONS

Do you want to know more? About the delivery time, for example, or about the prices? Check out the FAQs. Does your question not exist? Then contact us. We are happy to assist you.

How do I buy ErgoXS products?

Come to us if you’re looking for a new product. Simply get in touch with us and we will put you in touch with a dealer. The dealer will ensure that the process runs smoothly – from placing your order to on-site assembly. Our dealers are located across the Netherlands and several European countries, so they’re never far away. So get in touch; help is close at hand. A dealer will also be able to provide anything else you might need – in addition to an ErgoXS mounting system.

If you’re a dealer, and we haven’t yet collaborated, we look forward to meeting you. Simply call or email us.

Where can I find a price list for your products?

Dealers can request a price list by contacting us. We will be pleased to make a special offer for large quantities or a customised solution.

Does my product come with a warranty?

A 5-year carry-in warranty applies to parts for all mounting systems you buy from us. If a product develops a fault during the warranty period, is there anything you can do about it? If this is the case, you may be entitled to a replacement part, a repair, or if a repair isn’t possible: a new product.

We will ask you to return the faulty product or part to us (please note: you will be required to cover the shipping costs), then consider whether the damage falls under the warranty. If this is the case, we will be required to cover the costs for a replacement part and shipping this part to you. If the damage is not covered by the warranty, you will be required to cover the costs

of returning the faulty part or product yourself. Request a return form from us (this form also contains the RMA number that you must use as reference) and send the broken part or product to:
ErgoXS RMA
Reference: [RMA number] Feithspark 5
9356 BX Tolbert
The Netherlands
Please get in touch if you have a product covered by the warranty.

What if my order arrives damaged?

Have you received an order? Before signing to say you’ve received your order, check for any faults or damage. Something wrong? Go through the following steps:
1. Only note down the nature and extent of the damage on the (CMR) consignment note in the event of obvious damage to the shipment. Only then should you sign.
2. Take a photo of the damage.
3. Send us an email with the photo reporting the damage within 48 hours. Our email address is: info@ergoxs.com.
We will contact you straight away to find a solution.

How can I contact you?

Complete the contact form or call us on +31 (0)594 55 43 00. We can be contacted from 8.30 a.m. to 5 p.m. We close an hour earlier on Fridays (at 4 p.m.)

I have viewed your products, but am unable to find the right solution for me. What now?

In addition to our standard products, we also produce customised systems. No challenge is too great for us and we will have a solution virtually anywhere you go. Please call us to see what we can do for you.

As a dealer, can I expect to receive support/sales support from ErgoXS?

Yes! You will find product sheets, information texts and images next to the products on our website. We will also make a range of marketing and communication resources available online soon. Keep an eye on our website. Need anything else? Get in touch with us.

And if you’re on the lookout for a personal recommendation or sales support for a project or customised solution, please let us know. We will be happy to provide ideas.

Can I order a product/Flexline product for my showroom?

It’s great you want to display our products in your showroom, and so we’d like to give you a special showroom discount. Please get in touch with us for this.

What is the expected delivery time?

We deliver all standard products within 2 working days. Deliveries made abroad often take one working day more. If you have ordered a customised product or a large volume for a project, for example, delivery will often take somewhat longer, such as a period of up to 6 weeks.

What if my order arrives damaged?

Have you received an order? Before signing to say you’ve received your order, check for any faults or damage. Something wrong? Go through the following steps:

  1. Only note down the nature and extent of the damage on the (CMR) consignment note in the event of obvious damage to the shipment. Only then should you sign.
  2. Take a photo of the damage.
  3. Send us an email with the photo reporting the damage within 48 hours. Our email address is: info@ergoxs.com.

We will contact you straight away to find a solution.

Does my product come with a warranty?

A 5-year carry-in warranty applies to parts for all mounting systems you buy from us. If a product develops a fault during the warranty period, is there anything you can do about it? If this is the case, you may be entitled to a replacement part, a repair, or if a repair isn’t possible: a new product.

 

We will ask you to return the faulty product or part to us (please note: you will be required to cover the shipping costs), then consider whether the damage falls under the warranty. If this is the case, we will be required to cover the costs for a replacement part and shipping this part to you. If the damage is not covered by the warranty, you will be required to cover the costs

 

of returning the faulty part or product yourself. Request a return form from us (this form also contains the RMA number that you must use as reference) and send the broken part or product to:

ErgoXS RMA
Reference: [RMA number]
Feithspark 5
9356 BX Tolbert
The Netherlands

Please get in touch if you have a product covered by the warranty.

How can I contact you?

Complete the contact form or call us on +31 (0)594 55 43 00. We can be contacted from 8.30 a.m. to 5 p.m. We close an hour earlier on Fridays (at 4 p.m.)

As a dealer, can I expect to receive support/sales support from ErgoXS?

Yes! You will find product sheets, information texts and images next to the products on our website. We will also make a range of marketing and communication resources available online soon. Keep an eye on our website. Need anything else? Get in touch with us.

Can I order a product/Flexline product for my showroom?

It’s great you want to display our products in your showroom, and so we’d like to give you a special showroom discount. Please get in touch with us for this.

How do I buy ErgoXS products?

Come to us if you’re looking for a new product. Simply get in touch with us and we will put you in touch with a dealer. The dealer will ensure that the process runs smoothly – from placing your order to on-site assembly. Our dealers are located across the Netherlands and several European countries, so they’re never far away. So get in touch; help is close at hand. A dealer will also be able to provide anything else you might need – in addition to an ErgoXS mounting system.

 

If you’re a dealer, and we haven’t yet collaborated, we look forward to meeting you. Simply call or email us.

Where can I find a price list for your products?

Dealers can request a price list by contacting us. We will be pleased to make a special offer for large quantities or a customised solution.

What is the expected delivery time?

We deliver all standard products within 2 working days. Deliveries made abroad often take one working day more. If you have ordered a customised product or a large volume for a project, for example, delivery will often take somewhat longer, such as a period of up to 6 weeks.

I have viewed your products, but am unable to find the right solution for me. What now?

In addition to our standard products, we also produce customised systems. No challenge is too great for us and we will have a solution virtually anywhere you go. Please call us to see what we can do for you.

BUYING OUR PRODUCTS

Come to us if you're looking for a new product. Simply get in touch with us and we'll put you in touch with a dealer. The dealer will ensure that the process runs smoothly – from placing your order to on-site assembly.

Our dealers are located across the Netherlands and several European countries, so they're never far away. So get in touch; help is close at hand. A dealer will also be able to provide anything else you might need – in addition to an ErgoXS mounting system.

If you're a dealer or distributor, and we haven't yet collaborated,
we look forward to meeting you. Get in touch with us.

CUSTOMISED SOLUTION

We offer a wide selection of standard products, but sometimes what you need is something that bit different. In that case, we’re happy to provide ideas for a customised solution.

The user comes first
We first discuss how the user actually is during a telephone call or a visit. What are their needs? What is the situation? What’s more, we consider details you might not think about yourself. That way, we provide a solution that really works.

CONTACT AND COFFEE

Would you like to know more about a product?
Are you wondering what exactly you need? Or are you curious about who we are?

Call us on +31 (0)594 55 43 00 ],  email us at info@ergoxs.com or fill out the contact form below.

Or come along for a cup of coffee. We will of course also some to visit you, to talk about how we’re able to help you. With a customised solution, for instance.

Directions
You will find us in Tolbert, near Groningen. Our address is:

Feithspark 5
NL-9356 BX Tolbert
The Netherlands

We can easily be reached from the A7 motorway. From there, take the exit 33-Boerakker. Continue on Boerakkerweg. Take De Holm to Feithspark in Tolbert. You can park outside our door for free.

CONTACT FORM

Please enter your details and leave your question. We will respond to your message as soon as possible.