How can we help you?
Want to know more about delivery time or prices, for example? See if your question is listed below.
Is your question not listed? Then please contact us.
We will be happy to help you.
Contact
How can I contact you?
Complete the contact form or call us on +31 (0)594 55 43 00. We can be contacted from 8.30 a.m. to 5 p.m.
Keep in mind that on Friday we will enjoy the weekend an hour earlier than usual. On Fridays we close at 16.00 hours.
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Sign up now for the ErgoXS newsletter. Then you will automatically be the first to know about the latest developments and news concerning suspension systems.
TÜV certification
Order
How do I buy products from ErgoXS?
Would you like to buy a product? You can! Nice! Yes please! Please contact us for more information. We will connect you to a dealer. This dealer ensures that the process – from ordering to installation on site – runs smoothly.
Our dealers are spread throughout the country and several European countries, so there is always one near you. We do everything to keep the lines as short as possible and if you run into problems, help is always nearby. How pleasant! A dealer can also take care of everything else you need besides an ErgoXS hanging system.
I have viewed your products, but am unable to find the right solution for me. What now?
In addition to our standard products, we also produce customised systems. No challenge is too great for us and we will have a solution virtually anywhere you go. Please call us to see what we can do for you.
Where can I find a price list for your products?
Dealers can request a price list by contacting us. We will be pleased to make a special offer for large quantities or a customised solution.
Delivery and transport
What are your transport rates
The Transport and logistics costs are:
Transport within The Netherlands
First pallet € 55
Every next pallet € 42,50
Transport to Belgium
First pallet € 85
Every next pallet € 85
Transport to Germany
Up to 300 kgs € 100 per pallet
Up to 600 kgs € 180 per pallet
Up to 900 kgs € 220 per pallet
Transport to other countries
On request
What if my order arrives damaged?
Have you received an order? Before signing to say you’ve received your order, check for any faults or damage. Something wrong?
Go through the following steps:
1. Only note down the nature and extent of the damage on the (CMR) consignment note in the event of obvious damage to the shipment.
2. Only then should you sign.
3. Take a photo of the damage.
Send us an email with the photo reporting the damage within 48 hours. Our email address is: info@ergoxs.com. We will contact you straight away to find a solution.
Returns
What do I have to do if I want to return products?
Returning a broken part or product goes as follows. You contact us by sending an e-mail to info@ergoxs.com or by calling +31 594 554300.
You will then receive a return form from us. On that form you will find the RMA number that you must use as a reference. Please send the form together with the defective part or product to
ErgoXS RMA
Reference: [RMA-number]
Feithspark 5
9356 BX Tolbert
Netherlands
Please keep in mind that shipping costs are for your own account.
Always keep your shipping receipt until your return has been processed by us.
Do you have a product that is under warranty? Please contact us.
Warrenty
Does my product come with a warranty?
A 5-year carry-in warranty applies to parts for all mounting systems you buy from us. If a product develops a fault during the warranty period, is there anything you can do about it? If this is the case, you may be entitled to a replacement part, a repair, or if a repair isn’t possible: a new product.
We will ask you to return the faulty product or part to us (please note: you will be required to cover the shipping costs), then consider whether the damage falls under the warranty. If this is the case, we will be required to cover the costs for a replacement part and shipping this part to you. If the damage is not covered by the warranty, you will be required to cover the costs
of returning the faulty part or product yourself. Request a return form from us (this form also contains the RMA number that you must use as reference) and send the broken part or product to:
ErgoXS RMA
Reference: [RMA number] Feithspark 5
9356 BX Tolbert
The Netherlands
Please get in touch if you have a product covered by the warranty.
Showroom
Can I order a product for my showroom?
Great if you would like to showcase one of our products in your showroom. We will be happy to give you a special showroom discount. It would be best to contact us.
Dealersupport
As a dealer, can I expect to receive support/sales support from ErgoXS?
Yes! You will find product sheets, information texts and images next to the products on our website. Need anything else? Get in touch with us.
And if you’re on the lookout for a personal recommendation or sales support for a project or customised solution, please let us know. We will be happy to provide ideas.
Can I order a product for my showroom?
Great if you would like to showcase one of our products in your showroom. We will be happy to give you a special showroom discount. It would be best to contact us.
The quotation process of ErgoXS
1. Find your product
Search specifically or look around and compare: with clear overviews, photos and specifications, you’ll quickly find the lift systems you’re looking for.
2. Fill your shopping cart
Collect everything you need: the lift or suspension systems of your choice plus any additional accessories.
3. Enter your details
Because we like short lines of communication, please send us your personal or company details so we can reach you quickly.
4. Request your offer
Based on your collected products, we’ll make you a customised offer, which you can expect from us within 2 days.